First Inspection Call-in Report

As many of you have correctly observed, it is often difficult to reach the York Desk Analyst from the loss site to give them critical information regarding your inspection. The necessity of getting crucial information recorded to the file has prompted York to introduce the First Inspection Call-in Line.

Effective today, dialing the number below will put you in touch with a live York representative who will record the data from your inspection, including:

• Date of Inspection
  
• Party Met With
  
• Cause and Origin of Damage
  
• Estimate of Damages/Gross Loss
  
• Need for Expert Evaluation and What Kind
  

This information will be placed directly in the desk analyst’s file so they will be up-to-date.

Please make this call in place of your typical attempt from the loss site to contact the desk adjuster. You will need to have the following information available before dialing to ensure the data is recorded in the correct file:

• Admin Claim Number
  
• Field Claim Number
  
• Insured Name
  
• Loss Location Including Zip Code
  
• Your Phone Number and Email Address

 Phone Number:                  
 855 - 451 - YORK (9675)
 
 Hours of Operation:           
 8AM – 8PM (EST)

If you feel that the loss necessitates a direct call to the desk adjuster, please continue to contact them directly, however, the call to the First Inspection Call-in Line is still required.

This will not take the place of any Quick Cat procedure for recording first contact or potential loss amount. We have updated the FileTrac Timelog Macro to reflect billing entries for this call under the name ‘First Inspection Call-in Report’.

This goes into effect immediately and this call is to be made from the loss site or shortly after inspection on all newly assigned York Claims you are handling.

Should you have any questions, please do not hesitate to contact us.