Sentry Page Protection
How do I get (more) claims?
We value adjusters who value our assignments, and consistently show they are dedicated to the betterment of the product and the company. That being said, adjusting is extremely variable, often times we may not get claims in an area for several months, other areas receive far more volume. So while you may be the best adjuster on our roster, the weather and your location may affect your claim load.
Check out claim opportunities in these areas.
I need to contact the desk adjuster, but how?
The desk adjuster/analyst phone number can commonly be found in FileTrac by hovering your mouse over their name:
Their email address is usually one of the first note entries:
Wait a minute. I can contact the desk adjuster?
Our roster is full of general adjusters and the equivalent, we highly encourage reaching out to the desk adjuster's for the claims you are assigned and working in collaboration with the DA to conclude the assignment. We know that they will receive the BEST service hearing directly from the 'boots on the ground.'
What is the difference between a desk adjuster and desk analyst?
Sometimes you will hear the DA referred to as an analyst. Basically, they are still reporting to the carrier on the file, however they may not have the settlement authority of a typical desk adjuster. For purposes of our assignments, you will hear these terms used interchangeably.
Who do I ask for a copy of the policy?
While we make every effort to include the policy information on every assignment, sometimes that information is not available right away. If you find that you are in need of a policy, you can contact your file manager, the desk analyst or anyone on our staff.
Who is my file manager?
Your assigned file manager or supervisor can be found by hovering your mouse over your name in FileTrac.
What if I have a disagreement with my file manager?
We're all human, and we all work in different ways, which means that there is a chance you will have a file manager that does not operate the same way as you. However, we are all professionals and expect any conflicts to be worked out professionally. If you do find yourself in a conflict that cannot be resolved amicably, you may escalate this to one of the Quick Cat Staff.
Which form does my narrative go on/which Xactimate header do I use?
Check out the library, where we have assembled all the latest forms and documents for your use and a detailed description for when each one should be used.
What is a Reply Request?
A Reply Request is anything you want to ask the DA as part of your report. Some appropriate uses include:
When am I getting paid?
We built a section of the site just for you, head on over and check it out now: When Am I Getting Paid?
How many miles are approved?
The approved mileage will vary from assignment to assignment, but typically the maximum allowable will not exceed 150 miles. This is a question that should be clarified at the time of the assignment. How? By asking, how many miles are approved, that's how.
My pay was not what I expected, who do I contact about pay discrepancies?
The vast majority of our claims are billed based on time and expense, which are some of the most financially rewarding claims you will ever work. However, every hour, expense and mile must be approved by our clients before you can be paid. We have assembled best practice guides and approved billing descriptions to help you in your quest for earnings and you know when you are being paid, but that doesn't mean that occasionally pay is not what you thought it should be.
We will work diligently to help you resolve any pay discrepancies, simply by contacting anyone on our staff.